We are committed to your satisfaction. Returning a product can be stressful, so we’re here to help you get it right the first time. Our talented sales experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.
If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us at the phone number or email address found on our Contact Us page. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.
Defective Products: Most of our products include a one-year parts and labor warranty from the manufacturer. See your product literature or speak with one of our sales experts for details. If your product is defective upon arrival, notify your sales expert of the problem within 48 hours of receiving goods. If you notice the defect after 48 hours of receiving goods, please contact the product’s manufacturer directly. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem.
Damaged Products: All of our shipments are 100% insured. Product(s) damaged during shipping by a third party carrier are eligible for exchange at no charge to you. Product(s) will be delivered by one of our delivery teams for all local deliveries; Feel free to call us for our local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. Freight delivery policy varies. For more information, you can call or email us at the phone number or email address found on our Contact Us page.
The Product Does Not Meet Your Needs: If you are not satisfied with your purchase, you will need to contact the store regarding any cancellation or return. Delivered products in use are not returnable. Any returned products must be free of any cosmetic damage. Products that do not meet these requirements may not be eligible for return or may incur a 25% restocking fee. Any product that has been installed or attempted to be installed cannot be returned. Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when returning a product.
Special order merchandise may be subject to a 25% restocking fee — even if not yet delivered — and will not be eligible for return if delivered and out of the box.
The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.
Refunds will be handled according to our store’s policies. Please Contact Us for a copy of our store’s policies.
Shipping Policy / Delivery Policy
Free pickup is available from any of our 3 MN retail store locations within hours as stated on our website locations page. We ask that you call ahead at lease 1-2 business days in advance to confirm availability and to ensure that our staff may have the items pulled and prepped for pickup for you to provide the best service to our customers. We also may offer delivery and installation within a 50 mile radius of any of our Mankato, MN, New Ulm, MN and Willmar, MN locations for an optional/ additional fee. Please call one of our stores on the phone number mentioned on our locations website page to receive a custom delivery and installation quotation.
If you would like your item shipped, and this option is available for the product you would like on our website at checkout, please be assured that your items will ship out as soon as possible from the date of purchase. This typically occurs within 1-2 business days if the product is available in our stock, and on any item which is not oversized and weighs less than 150 lbs it should be delivered via trackable carrier within 3-7 business days. If shipping is available on this item, the additional pricing and timeframe will be mentioned in the cart checkout process. Currently most items only have Free pickup as an option and shipping may not be available outside of a 50 mile radius from our stores.
If a special order is placed or an item is on backorder, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.
Shipping & Handling Costs
Costs for these services will be determined at the time of purchase or shipment. Free pickup is available from our retail locations, and if shipping is available, the rate and timeframe will be mentioned upon checkout
Please Note: Out-of-state orders WILL NOT be charged sales tax. In-state orders will be charged 7.875% sales tax.